During the time the library is closed the pick-up service gives you access to books. See instructions on the library homepage.

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Login and My account

Why should I login?

Login to Hanna in order to:

  • renew and reserve loans
  • save favourites and searches
  • administer your user account
  • set search alerts
  • access the licensed databases (only for customers with Hankens user-id's)

New library users should do the following in order to activate your user account in Hanna:

  • login
  • connect the library card (if Haka login)

Login

Students and staff at Hanken should log in using their Hanken user-id. External customer's log in with their Library card and pin code. You create your own pin code when you pick up your library card for the first time.

How the Login pop-up window looks like.

Connect library card

Connect your library card to activate your loans, reservations and other profile information in Hanna if you logged in with your Hanken user-id. Log in and klick on Connect library card.

In your personal account in Hanna you can find the Connect library card button in the tab Library Cards.

Change pin code

When picking up your library card you create your pin code for the card. The code should have 4-12 digits. You can change the code in the My profile tab.

The picture shows where Change the Pin Code of the Library Card button is under Profile in your account in Hanna.

If you have forgotten your pin code for your library card you can either ask for one in the service desk of the library or use Forgot your password? function in the Login window.

The picture shows that in the Login pop-up window under the tab Library card is the link Forgot you Password?

Online Payment

Go to the My fines tab. Click Online payment and follow the instructions.

Your fines and fees including a bank service fee (0.35 euro) are showed.

Possible fines that cannot be processed (accrued fines) are fines connected to overdue books that are still on loan. These fines can be payed when the book is returned and checked out from your account.

The picture show that in Hanna under Fines in Your Account there is the button Pay Online which can be used to pay fines online.

Loss of borrowing rights is in effect when your fees exceeds 10 euros.

For questions about the online payment contact library@hanken.fi or +358 (0)40 3521 265.

Terms of use for online payment

Payment Service Provider Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact Hanken Library.

Paytrail Plc
Innova 2 Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com

Feedback

You can send feedback on Finna (e.g., concerning the user interface and technical issues) using the general feedback form. Your feedback will be sent to the National Library of Finland, where it will be forwarded to the responsible individual.